CANCELLATION POLICY

Cancellations are only applicable to confirmed bookings/ reservations made with Knight Rider. A request for quotation is not a confirmed booking/ reservation. Therefore, Knight Rider is not obliged to deliver any services in absence of official confirmation from the client.

Once a booking/ reservation is confirmed, it means that the customer has automatically agreed to the following terms of this cancellation policy:

Free Cancellation Period: Cancellations made more than 72 hours before the scheduled pick-up time are free of charge.

Partial Refund Period: Cancellations made between 72 to 36 hours before the scheduled pick-up time will incur a 50% charge.

No Refund: Cancellations made less than 36 hours before the scheduled pick-up time are nonrefundable.

SPECIAL CONDITIONS

No-Show Policy: Passengers who do not show up at the pickup location within 60 minutes of the scheduled time will be considered as ‘no-show’. As a result, the full fare will be charged to the customer.

REFUND PROCESS

Refund Time Frame: Refunds will be processed within 5-7 business days after the cancellation is confirmed.

Refund Method: The method of refund will be the same as the method used for the original payment.

EXCEPTIONS

Force Majeure: Cancellations due to unforeseen circumstances such as natural disasters, severe weather, war, pandemics, terrorist attacks or other major extenuating circumstances are force majeures. In such cases, cancellations will be fully refunded.

Health and Safety: Cancellations due to illness, health concerns or death will be handled on a case-by-case basis. This remains at Knight Rider’s discretion.

BOOKING MODIFICATIONS

Rescheduling: Bookings can be rescheduled up to 24 hours before the scheduled pick-up time without any additional charge. This is, however, subject to availability. Changes to confirmed bookings less than 24 hours before scheduled pick-up times may incur additional charges and are also subject to availability.